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Service Hub®
Get a demo of HubSpot's customer service software Get started free with HubSpot's free customer service tools
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Customer service software powered by AI to scale support and drive retention.
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Free and premium plans that grow with you. Editions starting at:
- Free: $0/month
- Starter: $20/month per seat
- Professional: $100/month per seat
- Enterprise: $130/month per seat -
Provide personalized, AI-powered support and self-service with tools like help desk and knowledge base. Increase CSAT and retention through proactive tools like customer health scores and product usage, which drive adoption. It’s all powered by HubSpot’s Smart CRM to deliver more complete insights out of the box and unify your customer-facing teams.
216,000+ customers in over 135 countries grow their businesses with HubSpot
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Deliver exceptional customer value and drive long-term retention.
To increase customer retention, you need to focus on customer value. The best way to grow is through your customers, and they expect more than ever.
Service Hub turns your customer experience from a cost center to a revenue driver. It’s AI-first, omni-channel, and connected to marketing and sales data on a unified customer platform. The result? Scalable customer support and proactive customer retention that fuels your business growth.
Solutions to Your Biggest Customer Service Obstacles
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Scale Support
Deliver support at scale with AI-powered self-service, an omni-channel help desk, and 24/7 availability.
Service Hub helps you gather important insights about your customers, track their interactions, and deliver personalized service experiences that keep them coming back for more. Deepen your customer relationships and build a loyal customer base that will drive your business forward.
Popular Features
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Empower your reps to manage and resolve tickets in an AI-first workspace. 360-degree intelligence is built right into every interaction.
- Knowledge Base
Help customers help themselves, and reduce your number of support requests.
- Omni-Channel Messaging
Meet your customers wherever they are by accessing multiple channels in the inbox and seamlessly switching between them.
- Call Tracking
Receive inbound calls from your customers and track them in HubSpot.
- AI-Powered Chat (Beta)
Automatically route users to the right people on your support team, or set up your own GPT-powered chatbot to help your customers instantly.
- SLA Management
Manage your support team at scale with advanced SLAs that increase rep efficiency and customer transparency.
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Drive Retention
Using a patchwork of tools to manage customer success can cause a disjointed experience, resulting in lost revenue. Grow customers smarter with proactive tools that uncover new opportunities to improve customer health and expand your revenue.
With Service Hub, you can identify opportunities to upsell or cross-sell, track customer satisfaction trends, and drive proactive customer retention.
Popular Features
- Customer Success Workspace (Beta)
Manage your book of business and drive proactive customer retention with customer health scores and product usage insights.
- Feedback Management
Create NPS, CSAT, CES, and custom surveys to gather critical customer feedback.
- Conversation Intelligence
Capture details from calls and unlock coaching opportunities with AI-powered insights.
- Customer Portal
Empower customers to get the help they need through a secure customer portal that keeps track of their support tickets and helps reduce time to resolution.
Leverage 360-Degree Insights
Service Hub is connected to marketing and sales, and powered by HubSpot’s Smart CRM to deliver more complete insights out-of-the-box and unify your customer-facing teams.
Drive powerful collaboration and alignment between your customer experience, marketing, and sales teams, providing confidence, context, and credibility in your customer conversations.
Popular Features
- Fully Integrated Smart CRM
Automatically track customer details and interactions with your business in one source of truth that’s accessible to your whole team.
- Service Analytics
Uncover key insights with out-of-the-box reports that help you deliver efficient, authentic service.
- Team Management
Keep your team organized and nimble by ensuring every rep can access the right tools.
- Mobile Inbox
Stay productive on the go with the tools you need to collaborate and deliver agile support.
- Automated Customer Service
Eliminate unnecessary manual processes so your team can focus on solving customer problems.
Service Software That Grows With You
Start with free tools and pay as you grow, or hit the ground running with one of our premium editions.
Free
No credit card required
$0/month
Popular features
- Contact management
- Ticketing
- AI chatbot (Beta)
- Team email
- Tickets closed reports
Starter
Starts at
$20/month per seat
Popular features
- Everything in Free
- Simple ticket automation
- Multiple ticket pipelines
- Multiple currencies
- Calling SDK
Professional
Starts at
$100/month per seat
Popular features
- Everything in Starter
- Help desk workspace
- Knowledge base
- Customer success workspace (Beta)
- Customer portal
Enterprise
Starts at
$130/month per seat
Popular features
- Everything in Professional
- Playbooks
- Advanced SLAs & routing
- Single sign-on
- Multiple knowledge bases
Get a demo of premium editions Get started with free tools
For more detailed information on product packaging and the limits that apply, please see our pricing page.
Price shown in USD and subject to applicable tax.
It’s already easy to use. But we’re still here for you.
We’re here to help your whole team stay ahead of the curve as you grow.
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Grow your skills with free HubSpot Academy courses and certifications.
- 24/7 Customer Support
Get help by calling, chatting with, or emailing our customer support team.
- Apps
Integrate with over 1,500 third-party apps
and tools.
Have a question for our sales team? Give us a call and we'll walk you through it.
+1 888-482-7768
Service Hub customers experience:
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13x
faster resolution times
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42%
more tickets closed per agent
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84%
experience increased CSAT
See How Customers Use Service Hub to Grow Better
Santa Cruz Bicycles Uses Service Hub to Scale Customer Happiness
The Challenge
Santa Cruz Bicycles is known for putting the customer first, but accelerated growth challenged the company’s customer focus.
The Solution
Service Hub enabled a more organized support system, resulting in fast customer response times and streamlined efficiency, without sacrificing quality service.
“The customer experience is everything ... The way HubSpot approaches automation, it really is about enabling the human touch and not removing it.” - Christie Pearson, CRM Administrator, Santa Cruz Bicycles
Read the full case study
Stella Builds Stronger Customer Relationships Using Service Hub
The Challenge
As Stella expanded, its founders realized they had outgrown their software setup.
The Solution
Service Hub’s help desk software allows Stella’s team to prioritize tasks and organize every customer inquiry in a single, universally accessible dashboard, ensuring nothing slips through the cracks.
“Our customer service reps can see all the information about the customer … We've been able to build stronger relationships with our customers,” - Aarne Töllinen, CCO and CMO, Stella
Read the full case study
HungryHungry Cuts Customer Onboarding Time in Half With Apps From HubSpot's App Marketplace
The Challenge
HungryHungry customers were struggling to activate, and the onboarding process took too long. The business needed to engage customers earlier and improve speed to value for new customers.
The Solution
Since HungryHungry implemented customer service apps from HubSpot's App Marketplace, their average customer completes onboarding twice as fast and nearly all customers are onboarded successfully, getting rid of early churn.
“Anywhere you can simplify, you should. HubSpot brings together every customer interaction, from sales and marketing to onboarding and customer care. Having that single view, all in one place really helps.” - Scott Fox, Head of Operations, HungryHungry
Read the full case study
Swapfiets Uses Service Hub to Drastically Shorten Ticket Response Time
The Challenge
The global Swapfiets team struggled to manage their large-scale support team that handled more than 40,000 tickets per month. They didn’t have a single source of truth for data and some tickets stayed unaddressed for months.
The Solution
With HubSpot, Swapfiets optimized the customer service experience. They began resolving more tickets faster to build member trust and proactively handling customer issues to improve customer retention and satisfaction.
“Service Hub is helping to provide our staff with the right tools to be more proactive and efficient so that our members can enjoy worry-free biking.” - Marc De Vries, CEO, Swapfiets
Read the full case study
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Start growing your business through happier, more successful customers.
Get a demo of HubSpot's customer service software
Get started free with HubSpot's free customer service tools
Frequently Asked Questions
Customer service software is the consolidation point for managing the customer journey. It allows you to manage the onboarding of new customers; collect, organize, and respond to customer support requests; and ensure the growth and satisfaction of your customers.
While most customer service software solutions solve for a specific use case, Service Hub is unique in that it's part of the HubSpot customer platform. With features that make it easy to deliver authentic, personalized service, Service Hub empowers you to prioritize the customer experience.
Yes. With automation and contextual guidance built right in, you can get started with Service Hub without involving developers. And if you’re looking for more customization and expertise, our solutions partners offer a wide range of specialized support to help you get the most out of your HubSpot implementation.
Of course! We’ll help all Starter, Professional, and Enterprise users get up and running quickly with a personalized onboarding plan, and our implementation specialists are available to provide guidance on technical setup.
Your whole team of free or paid users will also have access to our active community forums, training lessons from HubSpot Academy, and a comprehensive knowledge base of user guides and help documents. For especially complex configurations, businesses also leverage HubSpot’s expansive ecosystem of over 6,000 partners for additional support.
While Service Hub stands out for the power and ease of use of its support and help desk features, it's also popular for the way it helps you put the customer first. With channels to meet customers where they are and when they need it, Service Hub lets you have contextualized and personalized interactions with customers at any point in the customer journey.
Plus, Service Hub includes HubSpot’s CRM functionality and seamlessly integrates with Marketing Hub, Sales Hub, Content Hub, and Operations Hub, so your entire front office team can unite around a complete view of the customer.
Last but not least, you can easily sync Service Hub with more than 1,500 custom integrations — from Jira to SurveyMonkey to Facebook Messenger — so your services team has all its favorite tools on one powerful, easy-to-use platform.
Absolutely. HubSpot offers a fully supported, native Salesforce integration that’s easy to set up and use — and available to Service Hub Professional and Enterprise customers. We also offer integrations to many other CRM systems through the HubSpot App Marketplace.
Service Hub, Marketing Hub, Sales Hub, Content Hub, and Operations Hub are each part of HubSpot’s customer platform to help you grow better. When you use two or more hubs together, your data is automatically connected on the platform, enabling you to easily (and powerfully) track your entire customer journey from first website visit to closed deal to loyal customer.
Sales and marketing are how we begin our customer relationships — but not necessarily where they grow. Through customer service, savvy teams can turn help issues into opportunities, and grow beyond resolution to relationship.
Service Hub helps you identify opportunities to deepen customer relationships, connect to the front office, and drive efficiency so customers have a superior experience throughout their journey.
And when all your front office teams’ tools and data are united on the same platform, your customer service team will have the full context of each customer's previous interactions with Marketing and Sales, making it easier to connect with customers in a much more personalized and powerful way.
You can get started with Service Hub in minutes, not months. The in-app onboarding process has automation and contextual guidance built right in. With our Starter, Professional, and Enterprise editions, you can partner with an onboarding specialist to guide you through the journey.
Powerful alone, even better together.
Each product in HubSpot’s platform is connected to the same underlying CRM database. Although our products are powerful on their own, the real magic happens when you use them together.
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Marketing Hub
AI-powered marketing software that helps you generate leads and automate marketing.
Learn about Marketing Hub
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Sales Hub
Easy-to-adopt sales software that leverages AI to build pipelines and close deals.
Learn about Sales Hub
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Content Hub
All-in-one, AI-powered content marketing software that helps marketers create and manage content.
Learn about Content Hub
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Operations Hub
Operations software that leverages AI to help you activate and manage your data.
Learn about Operations Hub
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Commerce Hub
B2B commerce software designed to help you collect payments and automate billing.
Learn about Commerce Hub
